Privacy Policy

Synchro Social LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your information. This Privacy Policy explains what we collect, how we use it, and your choices when using our website (the "Site") and services (the "Services").

1. Information We Collect

We may collect the following types of information:

a. Personal Information:

• Name
• Email address
• Phone number
• Payment information
• Billing details
• Business, practice, and social media account details you share when applying or booking a call
• Any other information you provide voluntarily

b. Non-Personal Information:

• IP address
• Browser type and version
• Device information
• Usage behavior and analytics
• Cookies and tracking technologies, including advertising pixels such as the Meta Pixel, which record which pages you view and whether you complete a form or book a call
• Session recording and page-behavior analytics (Microsoft Clarity), which record how you scroll, click and move through some of our pages. Text you type into forms is masked and not recorded

2. How We Collect Your Information

We gather information in several ways:

• Directly from you (e.g., when signing up, making a payment, or contacting us)
• Automatically, through cookies and tracking tools while browsing our Site
• Third-party sources, such as analytics tools, advertising platforms, scheduling tools, and payment processors

3. How We Use Your Information

Your data helps us:

• Deliver and improve our Services
• Process payments and send confirmations
• Provide customer support
• Measure and improve our advertising and website performance
• Send promotional emails (you can unsubscribe anytime)
• Prevent fraud and ensure security
• Meet legal and compliance obligations

4. Sharing Your Information

We do not sell or rent your personal information. We may share it with:

• Service providers (e.g., payment processors, scheduling and booking tools, web hosts, advertising and analytics partners)
• Legal authorities, if required by law or in response to legal processes
• Business partners, in the event of a merger, acquisition, or reorganization

Mobile phone numbers and SMS consent are excluded from all of the above. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See Section 5.

5. SMS and Text Messaging

If you provide your mobile phone number when booking a call with us, we may send you a text message confirming the appointment you scheduled. Message frequency varies and is typically one message per appointment booked. Message and data rates may apply.

You can opt out at any time by replying STOP to any message, after which you will receive no further texts. Reply HELP for assistance, or email hello@synchrosocial.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services, such as customer service or message delivery, is permitted solely so that we can deliver the messages you asked for. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Social Media Platform Integrations (Including TikTok)

Our Services let you connect your social media accounts — including TikTok — so we can publish and schedule content to those accounts on your behalf. When you connect a TikTok account, you authorize us through TikTok's official login and consent flow, and we (together with our authorized API provider) access and store only what is needed to provide the Service:

• Basic account information returned by TikTok, such as the account's open ID, display name, and avatar, used to identify the connected account.
• Secure access and refresh tokens issued by TikTok, used solely to publish or schedule the content you approve. These are stored securely and are never sold or used for advertising.
• The videos, images, captions, and post settings you choose to publish through the Service.

We use this access only to publish or schedule content that you or your authorized team members have approved. Our access to, use of, and transfer of information received from the TikTok APIs adhere to the TikTok Developer Terms of Service and the TikTok Developer Data Sharing Agreement. You can revoke our access at any time from your TikTok account settings (Security & permissions → Manage app permissions) or by emailing hello@synchrosocial.com, after which we stop accessing the account and delete the associated tokens.

7. Data Security

We take reasonable steps to protect your data. However, no internet transmission is 100% secure. You are responsible for keeping your login credentials confidential.

8. Your Choices and Rights

• Unsubscribe: You may opt out of marketing emails at any time via the unsubscribe link.
• Data requests: Email us at hello@synchrosocial.com to access, update, or delete your data.
• Cookies: Adjust your browser settings to manage cookie preferences.

9. Third-Party Links

Our Site may link to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

10. Children's Privacy

Our Services are not intended for children under 13. We do not knowingly collect information from anyone under 13 years of age.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a new "Effective Date."

12. Contact Information

For questions about this Privacy Policy, please contact us at:
Email: hello@synchrosocial.com